Certified by Moody International, an official registrant of the International Organization for Standardization (ISO), the rating series follows a set of internationally recognized standards, with the 9000 series adopted in more than 70 countries and applicable to all types of organizations. The rating specifically refers to the complete activities of the overall management function and to the planned and systematic activities within an organization's quality system.

As one of the region's first companies certified for ISO-9000 quality, our covered services include:

• Global Logistics
• Public/Contract Warehousing
• Document Management
• Packaging
• Transportation
• Quality Inspection Services
• Value-Added Services

Committed to providing complete customer service that meets and exceeds expectations, we approach quality with quantifiable measurements customized to each operation. Critical operational issues include (but are not limited to):

• On-Time Delivery
• Employee Satisfaction/Turnover
• Customer Satisfaction as measured by our clients' matrixes (scorecards, dashboards, etc.)
• Paredo Analysis
• Measurement of defects per 1000
• Inventory Accuracy
• Fulfillment Accuracy

Our employees are regularly trained in the quality process with metrics developed, posted, and reviewed with associates and clients when applicable:

• Internal Management Audits
• Scorecards to Evaluate Processes
• Quality Audits
• Order Selection Efficiency and Accuracy
• Information Integrity Audits
• Customer Service Performance Audits

Performance ranges are set with desired goals and acceptable levels.

Statistical process control techniques are used where appropriate, with Paredo Analysis to manage process improvements on all metrics that do not fall within the acceptable level.

Formal corrective action plans are developed by the employee team to address any and all shortcomings. All employees in the operations, from associate to manager, are intent on exceeding these quality metrics.

Our customers' expectations are met with our Total Quality Management System. Key elements of this program stress:

• Clients
• Partnerships
• Employees
• Commitment
• Teamwork
• Quality

Brokers Logistics' quality approach emphasizes:

• Continuous improvement of all internal processes to reduce costs and improve services.
• Insuring quality service to retain satisfied loyal clients.
• Employee enrichment to maintain satisfied employees.
• Employees who work smarter, faster and more efficiently.
• Total conformity with client's TQM expectations.
• Complete Customer Satisfaction

Brokers Logistics management team is dedicated to the ongoing internal process improvement through perpetual evaluation and enhancement of systems and services to benefit our customer.

To ensure that service and performance are provided and maintained from day one, Brokers Logistics takes the following steps to establish and enhance our customer relationship:

1. Clearly define our customer's needs to establish appropriate performance and quality measures.
2. Implement processes to maximize service and performance.
3. Implement preventive action processes and controls to avoid our customer's dissatisfaction.
4. Continually review service requirements, measurements and achievements.
5. Identify opportunities for service, quality, and performance improvement.
6. Design and implement action plans to attack areas identified for improvement